Booking policy

All workshops and events are non refundable, if you are unable to attend, please contact us as soon as possible to inform us. You are able to send someone in your place, please let us know the name of the attendee in advance.

In the unlikely event that we have to cancel an event or workshop we will offer a full refund or the choice to change to a future date.

Inform us of any allergies or dietary requirements before booking.

We are unable to process gift vouchers via the website please contact us via social media or our email to book using a gift voucher.

You will acknowledge and observe our Hygiene & Safety protocol and accept that by attending a Scran School you accept ultimate responsibility for your own health & safety and understand that, as with other activities, there is an element of risk involved.

Please arrive 10 minutes early in order to start the event or workshop on time. Please contact us if you are running late.

Dietary Policy

We understand you may have questions about whether our workshops will be suitable for you and any dietary requirements or allergies you may have.

We are obsessed with food at Scran and we will always aim to be as inclusive as possible in all that we do however due to the nature of our events and the style of our dining experiences we have implemented a dietary policy so we can be clear to our guests and set the right expectation about our menus in order to avoid any disappointment.

Our workshops offer a set menu. There may be a vegetarian option but it may not always be possible this will be communicated on our website.

If you would like to join one of our workshops or events and do have allergies, please always contact us directly at info@scranfoodnw.co.uk before booking if you or your party have any known allergens. We cannot guarantee we can cater to all dietary requirements

The menus for our events are usually buffet style sharing dishes which can allow for people to make a choice of what they eat. Meat and vegetarian dishes will be available but please select your preferred dietary requirement on booking.

Our workshops and events may use “not-so-common” and ingredients native to that country, we welcome guests to come with an open mind and try everything that is on offer. As your Mum always said ‘you never know until you try!’

A table of allergens are available for our workshops and events, While we have procedures for segregating preparation for our events and workshops it  may involve shared preparation/cooking areas. If you have a specific food/drink allergen need, please inform us; we will take reasonable steps to prepare your meal safely, although we cannot guarantee a completely allergen-free environment or products.

 

Gift voucher policy

Vouchers are valid from 6 months of purchase.

Vouchers are non-transferable and cannot be exchanged for cash.

In the unlikely event that an event needs to be cancelled a new gift voucher shall be issued and shall be valid for a further 12 months. In the event that a course is cancelled by a voucher holder no refund shall be given.

Vouchers cannot be replaced if lost, stolen or destroyed.

Photography

We often will take photographs during workshops and events for our website and promotional material on our website, social media and other adverts. If you, or anyone else included in the booking do not wish to be included please let us know.

 

Age groups

Classes are suitable for children aged 4-16 years old, the cost of the workshop covers the ingredients for the child only.  A parent/guardian must stay with the children aged up to 7 years for support, we are only available to accommodate one adult to one child due to the space in our kitchen. The workshops are suitable for children aged 4 upwards but they must have started school.

For children over the age of 7, parents are not required to stay but please do pick them up again!

At the time of booking, participants are asked to provide details of any allergies or specific learning requirements. While it may not be possible to accommodate every need, workshops are adapted wherever possible to provide a safe, inclusive, and accessible experience for all

 

Adult classes

Adult classes are for 18 years and over.

Safeguarding

Safeguarding Policy – Scran

The safety and wellbeing of all participants,  including children and adults at risk, is a top priority at Scran. All classes are conducted in a safe, respectful, and supportive environment.

Key Safeguarding Principles

  • Participants are treated with respect and listened to carefully.
  • Any concerns about safety, wellbeing, or behaviour are responded to promptly.
  • Actions are taken to prevent harm, abuse, or neglect.

Recognising Concerns

Safeguarding concerns may include:

  • Signs of abuse or neglect.
  • Unsafe or inappropriate behaviour by anyone in the class.
  • Risks to mental health or wellbeing.
  • Confidentiality
  • All information relating to safeguarding is handled confidentially and shared only on a need-to-know basis, in line with data protection laws.

Safeguarding Contacts (Wyre area – Lancashire)

  • Children’s Social Care: 0300 123 6720 (Out-of-hours: 0300 123 6722)
  • Adult Social Care: 0300 123 6721
  • NSPCC Helpline: 0808 800 5000
  • Emergency Services: 999